This privacy policy sets out how Goodbrand uses and protects any information that you give Goodbrand when you use this website. Goodbrand is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy explains our privacy practices for Goodbrand.com.au (we’ll refer to Goodbrand.com.au collectively as the “Site”), Goodbrand’s mobile applications (the “Apps”) and services provided by Goodbrand PTY LTD. Goodbrand may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is a part of our Terms of Use. By visiting the Site or using the Apps, you consent to our collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this policy. This includes any information you choose to provide that is deemed sensitive under applicable law. This policy only applies to Goodbrand’s Site, Apps and services. We are not responsible for the content or the privacy policies of any of our members, websites hosted by the Site through third-party websites, or apps.

Goodbrand’s Terms of Use require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our Site, our Apps, or services by minors.

Export of Data

By using Goodbrand, you authorise Goodbrand to use your information in the Australia, and any other country where Goodbrand operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those applying in the country in which you reside. We will only transfer personal data to these countries where permitted to do so by law and we will take steps to ensure that your personal information continues to enjoy appropriate protections.

Information Collected or Received

We may collect the following information:

To use our platform, you will need to provide us with a valid email address and you may be able to choose a username. Depending on the services you choose, we may collect additional information, for example: information in private channels like Conversations, billing or payment information, a telephone number, and a physical address. Please note that for security and performance reasons, such content may need to be accessed by certain Goodbrand personnel from time to time.

Your username is publicly displayed and connected to your activity on the Site and the Apps. Other people may see the date you joined; ratings, reviews and related photos for items you purchased or sold; your profile information; items you listed for sale; your shop pages and policies; your favourites, followers and those you follow; sold item listings and the number of items sold; and comments you post in our community spaces. You may optionally choose to provide and publicly display your full name and other personal information (such as birthday, gender and location).

You may connect to the Site or the Apps with an external application, in which case Goodbrand may receive information from that other service, as explained below.

We use technologies such as cookies, clear gifs, log files and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience. For more information about cookies, see our List of cookies we collect section.

What we do with the information we gather: Uses and Sharing

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

We use the information that we gather from you users in a number of ways. For example, if you purchase an item, we’ll share your shipping information with the seller; we could use your forum suggestions to improve our services; we use data analytics and work with certain third-party service providers for targeted online and offline marketing; and of course, we use your email address to communicate with you. We also partner with service providers and other third parties that collect, use, promote, and analyse information about Goodbrand members and visitors.

Goodbrand will not sell or disclose your personal information to third parties without your consent, except as specified in our Privacy Policy.

Findability

You may connect directly with your email service provider, your mobile device’s address book, or a social network account to import your contacts to Goodbrand. We do not retain the login information for your email service, mobile device, or social network site. You may be able to search for people you know by email address or phone number on the Site or by connecting to your mobile device’s contact list through the Apps. Finding your friends on Goodbrand helps you connect with them on our platform. For example, you can follow another member’s public activity, such as public Favourites. When you begin following another member’s activity, they will receive an email notification (unless a member has opted-out of receiving this type of email).

If you do not want your contacts to be able to find you on Goodbrand through your email address, phone number, or social networking connections, then you may opt out through your account settings on the Site. If you do not wish to be located on Goodbrand via your full name, you may remove your name from your public account information on the Site. It is not possible to opt out of being found via your username.

Community

Goodbrand is both marketplaces and communities. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums and Teams. Please use common sense and good judgement when posting in these community spaces or sharing your personal information with others on the Site and through the Apps. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. Goodbrand generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on the Site and through the Apps.

Another Goodbrand member may follow your public activity on the Site to receive updates, such as when you add an item to your public Favourites. You may choose to make certain activities private through your account settings on the Site. After a member has begun following your activity, you have the option to block that member through the Site if you do not wish to share your updates with that specific person.

Information Uses, Sharing & Disclosure

We respect your privacy. Goodbrand will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy. We generally use the information to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online and offline marketing, to contact members or interested parties, and for general research and aggregate reporting.

Goodbrand limits access to your personal information by Goodbrand personnel to those whom we believe reasonably need that information to provide products or services to you or in order to do their jobs.

Security

The security of your personal information is important to us. Your Goodbrand account information is protected by a password. It is important that you protect against unauthorised access to your account and information by choosing your password carefully, and keeping your password and computer secure, such as by signing out after using our services.

Goodbrand encrypts sensitive information (such as credit card numbers) using secure socket layer technology (SSL). Goodbrand follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Goodbrand receives it. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we can't guarantee its absolute security. Goodbrand offers optional advanced security settings for members, such as two-factor authentication for signing in, full-site SSL, and login history; you can enable these options under your account settings.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Retention

Goodbrand will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, or as needed to provide you services. If you no longer want Goodbrand to use your information to provide you services, you may close your account. Goodbrand will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that closing your account may not free up your email address, username, or shop name for reuse on a new account.

You may inform us of any changes or requests regarding your personal data, and in accordance with our obligations under applicable data protection law, we may update or delete your personal data accordingly. We'll respond to your request within a reasonable timeframe.

Your Rights

If you are an Goodbrand member, you can access, correct, change, and delete certain personal information associated with your account by visiting your account settings. If you need further assistance, you can contact Goodbrand through one of the channels listed below under “Contact Goodbrand.”

Privacy Policy Changes

We may update this policy from time to time. If we believe that the changes are material, we’ll definitely let you know by doing one (or more) of the following: (1) posting the changes on the Site and Apps, (2) sending you an email or message about the changes, or (3) posting an update in the version notes on the Apps’ platform. That way you can decide whether you want to continue using the Site or Apps. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Site or App following the changes constitutes your acceptance of the updated policy.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact Goodbrand

If you have questions or suggestions about personal information you can contact Goodbrand’s Support team via our Help Centre, by sending an email to support@goodbrand.com.au.

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